NOTE: You have 120 minutes to complete 60 questions in this exam. Once you press the "Start" button, countdown timer will start. To go to the next or previous question press "Arrow" signs and you can also press "List" button to check and/or go to any question during and after the exam.
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Restart Mock Exam 01
Question 1 |
Which is a step in the Global 8D problem solving process?
A | Implement control strategy
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B | Set the desired goals |
C | Evaluate measurement system |
D | Develop interim containment actions |
Question 2 |
Some of the core concepts of Lean is to concentrate effort on removing waste, improving flow, and achieving ___________
A | Pull |
B | Downtime
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C | Inventory
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D | Sales |
Question 3 |
Which describes a ‘systematic’ approach to collecting a representative sample of population data?
A | Take all of the objects in a population |
B | Sort into categories then take two random objects from each group |
C | Assume all objects are equal and select a random sample
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D | Arrange objects in a list and then select every fifth entry after a random start |
Question 4 |
An important factor in a viable _________ is to determine who, when and to what level various personnel must be trained to maintain the improvements made to a process.
A | Standard Operating Procedure
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B | Process Map |
C | FMEA
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D | Control Plan |
Question 5 |
The risk prioritization number is the product of the ______ score, _____ score and ______ score?
A | Severity, Occurrence, Detection
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B | Severity, Occurrence, Prevention
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C | Design, Measure, Improve
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D | Mean, Median, Mode |
Question 6 |
Cpk measures the process's potential capability to meet the two-sided specifications. It doesn't take the process average into consideration.
A | False |
B | True |
Question 7 |
Which of the following best describe Sigma?
A | A overall methodology that drives business improvement |
B | The amount of variation or inconsistency exhibited by a measurable outcome |
C | A Greek letter referring to average |
Question 8 |
In order to properly draft a Process Map at the start of a project we are told to __________________ from beginning to the end.
A | Check the repair stations
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B | Walk the process |
C | Interview the line operators |
D | Chat with supervisors
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Question 9 |
In the expression Y = f(Xn) Y, the output, is the ___________ variable and Xn, the inputs, are the __________ variables.
A | Dependent, independent |
B | Independent, dependent |
C | Individual, multiple
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D | Sole, multiple |
Question 10 |
What is the purpose of a Bar chart?
A | Highlight the single most important factor in a set
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B | Visually compare data measured by categories |
C | Divide sample values into a certain number of intervals
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D | Collect possible causes for a certain effect
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Question 11 |
As the six sigma level decreases, the defect percentage …………………..
A | Decreases |
B | May increase or decrease |
C | Remains constant
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D | Increases |
Question 12 |
Ratio and Interval Scale of measurements are based on _____ type of data.
A | Discrete & Continuous
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B | Continuous & Attribute
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C | Variable & Continuous |
D | Discrete & Attribute
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Question 13 |
Which of the following can cause variation?
A | Customers
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B | All are correct |
C | Business processes |
D | Process inputs |
Question 14 |
The recipient of the output of a process can be?
A | Suppliers
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B | Upstream processes |
C | Internal or external customers
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D | Project head
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Question 15 |
A Monitoring Plan put into place at the conclusion of a project will provide for adequate systems with key metric readouts indicating out-of-spec conditions.
A | True |
B | False |
Question 16 |
What metrics are considered first when deciding ’What to Measure’ in a process?
A | Supplier capability
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B | Customer requirements |
C | Process functionality |
D | Input requirements
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Question 17 |
Which of the following tools did Kaoru Ishikawa invent?
A | C & E diagram |
B | Fishbone diagram |
C | Cause and Effect diagram |
D | Ishikawa diagram |
E | All of them |
Question 18 |
When a Belt applies the practice of Poka-Yoke to a project, she/he is attempting to make certain the activity is _______.
A | Removed from the line |
B | Highly visible
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C | Well documented |
D | Mistake proofed |
Question 19 |
two-stage brainstorm session is being facilitated with a group of production line staff to identify potential reasons for a continued increase in the number of defects from a production line. What actions should be taken to support brainstorming techniques?
1. Invite the production manager to lead the discussion
2. Ask staff to note their suspected reasons individually
3. Sort reasons into common groups and expand ideas
4. Highlight those reasons that need further investigation
A | 2, 3, 4 |
B | 1, 2, 3 |
C | 1, 3, 4 |
D | 1, 2, 4 |
Question 20 |
As a Belt created a Process Map he realized there were multiple departments involved in this process so he added a feature to the map called ______________.
A | Responsibility Paths
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B | Swim Lanes
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C | Passing Lanes
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D | Department Dividers |
Question 21 |
Systems and structures are the basis for allowing people to change their behaviors permanently and are accomplished through which of the following?
A | Incentive compensation
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B | Documented performance objectives
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C | Defined procedures |
D | Accurate job descriptions
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E | All of these answers are correct |
Question 22 |
When searching for a replacement part in a mountain of boxes, a member of a production team has found several boxes of other parts that have been stored in the warehouse area for months. What two types of operational Waste are evident in this situation?
A | Inventory and movement |
B | Defects and unused expertise |
C | Over-production and over-processing
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D | Movement and transport
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Question 23 |
It is recommended that, when beginning a 5S program it should be started in a pilot work area for learning and demonstration purposes then it is expended throughout the plant.
A | True |
B | False |
Question 24 |
Communication of the roll out of Six Sigma involves
A | Clarity around why this initiative with a detailed deployment plan and a list of all projects to everyone in the company |
B | The shareholders to be trained on the methodology itself
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C | Initiating fun and game activities to ensure all employees agree and support the initiative |
D | The CEO to contact the vendors and clients and take their permission
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Question 25 |
Which of the following assertions is true with regard to the Six-sigma approach?
A | It is only used to bring about improvements in manufacturing processes
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B | It aims at bringing down defects to 13.4 per million opportunities |
C | It is a factual-data based methodology
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D | Its main objective is to make the organization as lean as possible
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Question 26 |
A Belt has determined that the loan application does not need to be reviewed by accounting thereby improving the number of applications a loan processer can handle.
According to Cost of Poor Quality (COPQ) definitions RTY improvement would be considered
A | Median savings |
B | Downsizing savings |
C | Soft savings
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D | Hard savings |
Question 27 |
What level of Lean Six Sigma ‘Belt’ is an expert in executing improvement projects which involve more than one department or organization?
A | Yellow |
B | Orange
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C | Green
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D | Black
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Question 28 |
If a project yields monthly savings of $4,000 beginning 4 months after implementation with an initial investment of $42,000 and training costs of $2,000, what is the 3 year ROI from implementation?
A | 1.9 |
B | 2.9 |
C | 3.27
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D | 2.27 |
Question 29 |
What is the problem solving model based on?
A | Scientific Methods
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B | Theory from 1798
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C | Statistics
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D | Originally LEAN (TPC) |
Question 30 |
_____________ represents all the variation that one can expect to experience from the output of the subject process.
A | A Standard Deviation
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B | Long-term Data
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C | Data range |
D | The Mode
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Question 31 |
Which of the following is normally conducted before creating a Fishbone diagram?
A | Check sheets |
B | Balanced scorecard |
C | Brainstorming session |
D | Sigma level calculation |
Question 32 |
The last output of the control phase is the?
A | Exam
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B | Control Plan
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C | Final report
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D | Analysis Plan |
Question 33 |
Measurement System Analysis is a procedure used to quantify variation of the method or system used for taking measurements and used to assure usable data is collected.
A | True |
B | False |
Question 34 |
A well written problem statement contains all of the following except?
A | COPQ
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B | Complete Project Plan |
C | Goal
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D | Timeline Reference |
E | Baseline |
F | Gap
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Question 35 |
When we create a Process Map we use a __________ to show the direction of work flow.
A | Dashed line arrow
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B | Series of dots |
C |
Solid line arrow
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D | Double lines
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Question 36 |
The Control Plan is created following the finalization of the Measure Phase and can be closed when?
A | When the Champion says so
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B | After the project costs have been recouped |
C | Never, a Control Plan must stay in place
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D | At the fiscal yearend of the business |
Question 37 |
Capability Analysis is a measurement of the ability of the process to meet specified requirements.
A | False |
B | True |
Question 38 |
Who should have the most influence when writing a business case for a project?
A | Black Belt |
B | Business owner, Process owner
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C | Subject Matter Expert
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D | Master Black Belt
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Question 39 |
What is implemented last in a process improvement project when following the 'Define, Measure, Analyze, Improve and Control’ (DMAIC) roadmap?
A | Lessons learned from other projects |
B | Validation of the new process solution |
C | Disciplines to sustain any changes |
D | Updates to the Value Stream Map
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Question 40 |
When a Belt wishes to clarify the activities of various departments in a Process Map she is creating she adds a feature to the map called ______________.
A | Responsibility Paths
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B | Department Dividers
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C | Passing Lanes
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D | Swim Lanes |
Question 41 |
The 5S approach utilized by a Belt to separate necessary from unnecessary items and frequently used items from infrequently used items is known as?
A | Standardizing |
B | Shining |
C | Sustaining |
D | Sorting |
Question 42 |
To understand the CTQ attributes of a product or service, we need to get?
A | SIPOC
|
B | SOD |
C | VOC |
D | FMEA |
Question 43 |
The temperature of a liquid is being measured by a line operator. Which is least likely to be influenced by the instrument?
A | Actual temperature of the liquid
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B | Reading of the instrument |
C | Recording the measurement |
D | Calibration of the instrument
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Question 44 |
Process ________ measures how well the process performs to meet given customer specification limits?
A | Capability
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B | Stability |
C | Variation
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Question 45 |
Continuous variables are measured, Discrete variables are counted.
A | True |
B | False |
Question 46 |
If the current operational availability of an automated assembly machine is not enough to meet an increase in customer demand, what is the BEST way to improve the machine’s availability?
A | Reduce breakdowns and delays |
B | Maximize the speed of the machine
|
C | Hire specialist maintenance personnel |
D | Increase the number of operators |
Question 47 |
Repeated failures of an expensive new water pump have caused costly shut downs resulting in lost profit to the organization. The failures were caused by a leak, which resulted from a single mechanical seal. The single seal was specified because it was less expensive than the double seal option.
The project team were unaware that a single seal might prove insufficient in this particular pumping process. No-one sought advice about the most effective design criteria for the process and equipment requirements.
Guidelines for the purchase of capital equipment do not call for a reliability assessment. The project team were tasked to control costs and to complete the project quickly in order to get the product to market sooner.
What is the root cause of this problem?
A | Cost and time constraints on the project |
B | Guidelines are missing a reliability assessment step |
C | Unplanned shutdowns of the new pump |
D | Using only a single mechanical seal on the pump
|
Question 48 |
Which of the following plan does not included in final control plan?
A | Training plan
|
B | Monitoring plan
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C | Data analysis plan |
D | Response plan |
E | Documentation plan
|
Question 49 |
Who delivers the input for the CTQ?
A | process owner |
B | CFO
|
C | Customers |
D | Suppliers |
Question 50 |
Kanban establishes a means of monitoring production, conveyance and delivery information such that efficient flow is established. The method used by Kanban is to require a ___________ before anything moves.
A | Work order |
B | Sign-off |
C | Bell to ring
|
D | Signal
|
Question 51 |
The Fishbone Diagram uses the _______ approach.
A | SIPOC |
B | 5M
|
C | 6M
|
D | Alphabetical |
Question 52 |
What is the difference between job aid and Standard operating procedure?
A | An SOP is longer than a Job aid
|
B | SOP's are procedure, job aids are not |
C | no difference
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Question 53 |
At the start of a project we are told to “walk the process” from beginning to the end. We do this to _____________________.
A | See what inventory is involved
|
B | Meet the workers |
C | Draft a Process Map |
D | Check the repair stations
|
Question 54 |
Which of the following measurement is NOT a process capability index?
A | Cpk
|
B | Cp |
C | Percent Defectives
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D | Kappa
|
Question 55 |
Communication plans should always include the intended audience, message, and purpose.
A | False |
B | True |
Question 56 |
What Lean Six Sigma term is used to describe over-production, defects, inventory and movement?
A | Overburden
|
B | Waste |
C | 5S steps |
D | Time and motion
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Question 57 |
What company first developed ‘Lean Thinking’ or ‘Lean Management’?
A | Mitsubishi |
B | Honda |
C | Toyota |
D | Subaru
|
Question 58 |
What type of data is considered as Long Term data?
A | when variation across subgroups and within the subgroups is present in data |
B | Which having no variation
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C | 3 months of data
|
D | 12 months data |
Question 59 |
A ______________ is a graphical presentation of sample data that shows the number of times that a data point is a specific number.
A | Fishbone Diagram
|
B | Histogram |
C | Pie Chart |
D | Box Plot
|
Question 60 |
What is the Process Capability index (Cp) formula where USL is the Upper Specification Limit, LSL is the Lower Specification Limit and S is the standard deviation?
A | Cp = (USL - LSL) / 6S |
B | Cp = (USL - LSL) / 3S |
C | Cp = (LSL - USL) / 6S
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D | Cp = (LSL - USL) / 3S
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